Frequently Asked Questions
Delivery, returns, payment and everything else worth knowing before you order.
- 01Do you deliver across the UAE?
- Yes. We deliver to every emirate. Delivery within Dubai is free. For other emirates delivery is 150 AED, and free on orders above 2,000 AED. The exact cost is shown at checkout once you enter your address.
- 02How long does delivery take?
- Orders are usually delivered within 3 to 5 working days. You will receive an email confirming your order, and another when it is on its way.
- 03Can I return or exchange an item?
- Online orders can be returned or exchanged within 3 days of delivery. Purchases made in the showroom are not eligible. The piece must be unused and in its original condition and packaging. We arrange collection, and the collection fee is deducted from your refund. Some items cannot be returned for hygiene reasons. Full details are in our Return & Exchange Policy.
- 04How long is the warranty?
- Two years against manufacturing defects, from the date of delivery. Normal wear and tear, and damage from misuse or unsuitable conditions, are not covered. See our Warranty page for the full terms.
- 05Which payment methods do you accept?
- Visa, Mastercard and American Express, plus Apple Pay and Google Pay. You can also pay in instalments with Tabby or Tamara, chosen at checkout.
- 06Are prices inclusive of VAT?
- Yes. All prices are shown in UAE dirhams and include VAT.
- 07Can I see the furniture before buying?
- Yes. Our Dubai showroom is at Al Quoz 3, Goshi Warehouse City, Unit #21, open every day from 10:00 AM to 8:00 PM. Many products can also be viewed in 3D on the product page, and placed in your own room using your phone's camera.
- 08Do you work with interior designers and projects?
- Yes. We supply designers, developers and hospitality projects across the UAE, with pricing and lead times suited to larger orders. Send us the details of your project and our team will come back to you.
- 09How do I check the status of my order?
- Sign in and open your orders, where every order and its status is listed. We also email you at each stage, and each email links straight to the order.
- 10An item I want is out of stock. Can you tell me when it returns?
- Yes. On any sold-out product page, leave your email address and we will notify you as soon as it is back in stock. We only use that address for that one alert.
Still have a question?
Our team answers every message — by email, or on WhatsApp during showroom hours.
info@conceptual.ae