Privacy Policy for Conceptual Furnitures LLC

INTRODUCTION

At Conceptual Furnitures LLC (“Conceptual,” “we,” “our,” “us”), your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, conceptual.ae, or interact with us in our showroom at Al Quoz, Goshi Warehouse City, Warehouse 21, Dubai, UAE.

INFORMATION WE COLLECT

When you engage with Conceptual, we may collect the following personal information:

  • Account Information: When you create an account on conceptual.ae, we ask for your first and last name, email address, and a password.
  • Order Information: To process and fulfill your orders, we collect your shipping address, billing address, phone number, and payment information, including credit or debit card details.
  • Analytics Information: We use tools like Google Analytics to understand how visitors interact with our website. This includes data such as your IP address, browser type, and pages visited, which helps us improve your browsing experience.

HOW WE USE YOUR INFORMATION

The information you provide to us is used to:

  • Fulfill Orders: We use your personal details to process your orders, arrange deliveries, and communicate with you about your purchases.
  • Enhance Your Experience: By understanding your preferences and browsing habits, we can personalize your shopping experience, offer relevant promotions, and provide better service.
  • Improve Our Website: Data collected through analytics helps us to make informed decisions about website enhancements and ensure a smooth user experience.

CONSENT AND YOUR CHOICES

By providing us with your personal information, you consent to its use in accordance with this Privacy Policy. If you do not consent to the collection or use of your information as outlined, you have the option to withhold information or to contact us to opt out of certain uses.

You may withdraw your consent at any time by contacting us at info@conceptual.ae. Please note that withdrawing your consent may affect our ability to provide certain services to you.

SHARING YOUR INFORMATION

We value your privacy and do not sell, rent, or trade your personal information to third parties. Your information is shared only when necessary to fulfill your orders—such as with payment processors and delivery services—or as required by law.

CHANGES TO OUR POLICY

Conceptual may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically. Any changes will be effective immediately upon posting to our website.

DATA SECURITY

We take the security of your personal information seriously. All payment transactions are encrypted, and we adhere to industry standards to protect your data.

Shipping Policy

Delivery Process

Once an order is placed and the invoice is generated, a customer service agent will contact the customer to arrange a convenient delivery date and time.

Standard delivery will be completed within 5 working days after the order is placed.

Orders placed during non-working hours (7pm-9am), after the daily cut-off time of 7pm (UAE time), or on a UAE public holiday will be processed on the following working day.

Please note that delivery times may vary due to unforeseen circumstances beyond our control. In such cases, customers will be promptly notified and provided with the next available delivery slot.

Delivery Charges

Free Delivery:

  • Within Dubai: Available on all orders.
  • Across all other cities: Available on orders above AED 2,000.

Delivery Charges for Orders Below AED 2,000:

  • Abu Dhabi: AED 150
  • Sharjah: AED 150
  • Ajman: AED 150
  • All other cities: AED 200

Order Fulfilment & Cancellation

Conceptual Furnitures LLC reserves the right to delay, modify, or cancel any order, in whole or in part, due to circumstances beyond its reasonable control. These may include, but are not limited to, stock unavailability, production delays, damage to goods, logistics or shipping disruptions, customs restrictions, or force majeure events.

In such cases, customers will be notified, and where fulfilment is not possible within a reasonable timeframe, a full refund will be issued using the original method of payment.

Return & Exchange Policy

At Conceptual Furnitures LLC, we strive to ensure that you are satisfied with your purchase. If you wish to return or exchange a product, please review our policy below:

Return and Exchange Window:

You may return or exchange a product within 3 days of the delivery date.

Eligibility Criteria:

  • Only online-purchased products are eligible for return; in-store purchases are non-returnable.
  • Products must be unused, in their original condition, and returned in the original box and packaging in which they were delivered.
  • Products that have been used, altered, assembled, installed, or damaged in any way will not be accepted for return or exchange.
  • Conceptual Furnitures LLC reserves the right to refuse the return of any products that do not meet these eligibility criteria.
  • Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products that have exceeded 3 days since delivery.
  • Products that are not in their original condition or have been opened or unsealed (unless necessary for inspection).
  • Products without original packaging or labels.
  • Products that have been used, damaged, assembled, or altered.
  • Specific categories such as unwrapped bed linens, pillows, mattresses, sheets, comforters, duvet covers, memory foam products, towels, and bathrobes for hygiene reasons.
  • Products that have been damaged due to misuse or show signs of wear and tear despite still being within the warranty period.
  • Items purchased online cannot be returned or exchanged at the showroom.

Return Process:

To initiate a return or exchange, please contact us by:

  • Email: info@conceptual.ae
  • Customer Support Phone: +971527300492
  • WhatsApp: +971527300492

Once the product is received at our warehouse and accepted, we will process your refund within 5 working days.

Refund Process:

  • Refunds for purchases made using debit or credit cards (Visa, Mastercard, or American Express) will be issued on the same card used to make the payment after confirmation.
  • Shipping and delivery charges are non-refundable.
  • A delivery fee will be charged for picking up the returned item and will be deducted from the refund amount.

We are committed to ensuring a smooth and satisfactory return process. If you have any further questions or need assistance, please do not hesitate to contact our customer support team.

CONTACT US

If you have any questions or concerns about our Privacy Policy or your personal data, please contact us at:

Conceptual Furnitures LLCAl Quoz, Goshi Warehouse City, Warehouse 21
Dubai, UAE
Email: info@conceptual.ae

This Privacy Policy was last updated on 19/12/2024.